Project 2692
Understanding and Enhancing the Impact of Customer Confidence Reports
$331,148
Principal Investigator
Jeff Lazo
Project Manager
India Williams
Contractor
Abt Associates, Inc.
Abstract
Evaluates the impact and effectiveness of utility communications required by the Consumer Confidence Report (CCR) program. Includes researching customer perceptions about their drinking water utility, customer understanding of current and emerging water utility issues, and effectiveness of the utility communication program. Also considers communications about arsenic. Research partner: EPA. Published in 2004.
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